Engineering Trust at Scale: How Proactive Governance and Operational Health Reviews Achieved Zero Service Credits for Mission-Critical SAP Customers. International Journal of Humanities and Information Technology, [S. l.], v. 6, n. 04, p. 60–67, 2024. DOI: 10.21590/ijhit.06.04.11. Disponível em: https://ijhit.info/index.php/ijhit/article/view/141. Acesso em: 25 jun. 2026.