Automated Quote Generation Using AI for Product Configuration, Pricing and External Order Integration in SAP CPQ
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Abstract
Products and Services Configure-Price-Quote (CPQ) systems are used to aid in product configuration, pricing, discounts, preparation of quotations, and downstream orders processing. However, the task of creating quotes becomes even harder when the business has highly configurable products, products with price customization, intricate dependencies, discount business policies, and numerous business systems. Traditional CPQ processing is very dependent on pre-coded configuration rules, price processes and exception processing. The paper presents an AI-powered model of automated generation of SAP CPQ quotes with product setup, smart pricing, quotation verification, automated quote-generation, and external integration of orders. The structure combines enterprise data, SAP CPQ capabilities, contextual analysis powered by AI, rule and policy validation, exceptions detection and links orders via an API into one quote-to-order lifecycle. The AI models analyze the customer requirements, product attributes, the past quotes, the price pattern, the discount information, and the circumstance of a business to propose suitable settings and discover potentially contradictory and non-regular business choices. There is a human agent validation layer that ensures that a commercial exceptional rule is validated prior to completion of the quotation. Configuration accuracy, configuration-conflict detection, pricing consistency, quote-generation time, validation accuracy, manual intervention, exception-detection rate, order-integration success rate and order-processing time are used to evaluate the framework. The analysis shows that the use of AI intelligence throughout the entire quotation lifecycle has the potential to enhance the consistency of decisions, minimize redundantly involving human efforts into the process, and reinforce consistency between the quotation and the order execution. The suggested framework incorporates an AI based framework with a human-monitored approach to the relation between configuration and price generation, quotation, and validation and external order processing in the SAP CPQ environments.
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