The Rise of AI Copilots: Redefining Human-Machine Collaboration in Knowledge Work

Abstract

Having AI copilots such as GitHub Copilot, Microsoft 365 Copilot and ChatGPT in workplaces is completely changing the
way we approach knowledge work. They are not only tools, but they also help with creating content, reviewing information,
programming and making decisions instantly. The article looks at AI copilots and how they are changing how humans and
machines work together, by supporting capabilities, creating different ways of working and introducing new approaches
to productivity. The report relies on studies, examples from industry and theories from human-computer interaction
and sociotechnical systems to look at both what these technologies do well and what challenges they bring. Key topics,
including excessive use of AI, ethical issues, deskilling workers and dangers to data, are fully explored. The authors suggest
guidelines and point to what needs to be done to promote equal and efficient involvement of AI copilots in the workplace.